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Stop Losing the Customers You Fought Hardest to Win Your sales team just closed the deal of the quarter. Three days later, the new customer is on the phone with support, repeating promises nobody wrote down. Sound familiar? Sales & Customer Experience names the real problem - sales and CX running as two separate companies - and gives you six field-tested frameworks to fix it, not just diagnose it. This isn't another book of vague alignment advice. It's built on sales and customer experience alignment principles verified against five real companies (including one honest failure), with a customer lifetime value framework you calculate from your own numbers - not a borrowed statistic nobody can trace. Written by Dr. Agus Masrianto, drawing on 25+ years inside a global conglomerate. Get your copy today - and stop letting the handoff between sales and service cost you the customers you worked hardest to win.
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