THE SWITCHBOARD: A Fable About AI and the Work Nobody Sees baixar o livro de graça

Ryan Carter didn't ask for an AI mandate. He got one anyway.

When the CEO of a mid-sized company announces that every department must "do something with AI," Ryan, the newly promoted VP of Technology, is handed the impossible: transform a company that still runs on spreadsheets, tribal knowledge, and one operations manager who keeps everything in his head.

What follows is not a story about technology. It's a story about the mess that technology walks into: the political turf wars, the vendor who promises $2M miracles, the intern whose chatbot hallucinates on day two, and the quiet realization that the biggest bottleneck was never the software.

The Switchboard is a business fable in the tradition of The Phoenix Project and The Goal. Through Ryan's journey, readers discover how LLMs, RAG, AI agents, and automation actually work when dropped into a real company with real problems, and why the organizations that succeed aren't the ones with the best tools but the ones that understand their own processes first.

For every leader, engineer, or manager staring at the AI wave and wondering "where do I start," this book answers: start with what nobody sees.

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