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Stop letting your best operational leaders waste their time on HR work they were never hired to do.

In most organizations, talented distribution operations managers, project directors, crew foremen, and revenue cycle leaders are drowning in resume screening, benefits questions, performance paperwork, and low-level people issues. The result? Slower sales cycles, delayed projects, quality dips, frustrated teams, and burned-out leaders — all while HR stays stuck in reactive, compliance-heavy mode.

The 3 Mode Model changes that forever.

Written by seasoned HR leader Shane M. Jordan, this practical, no-fluff guide gives HR professionals a proven operating system to become genuine revenue force multipliers. Drawing from over twenty years of real-world experience in utilities, field services, manufacturing, professional services, and beyond. Shane delivers a clear, actionable framework that actually works on the ground.

• Mode 1 – Transactional Excellence: Build the reliable foundation leaders can finally trust (onboarding, benefits, payroll, compliance — done right, every time).
• Mode 2 – Operational Architecture: Create practical, leader-friendly systems and tools that replace ad-hoc chaos with repeatable excellence in performance management, corrective action, conflict resolution, and more.
• Mode 3 – Strategic Partnership: Step into true organizational influence — workforce planning, talent pipelines, culture shaping, and proactive problem-solving that drives growth.

You’ll learn exactly how to:

• Diagnose the “invisible tax” draining your operational leaders
• Rebuild trust through consistent delivery and small, visible wins
• Execute smart handoffs that reclaim hours every week for revenue-generating work
• Structure and develop your HR team to run all three modes simultaneously
• Navigate skepticism, handle setbacks, and sustain long-term transformation

Packed with vivid real-world examples, practical step-by-step guidance, phased implementation roadmaps, and hard-won lessons from the trenches, this book is your complete playbook for turning HR from an administrative cost center into a respected strategic partner that directly protects and expands revenue capacity.

Whether you’re an HR director, CHRO, business partner, or operational leader who’s tired of carrying too much people-management burden, The 3 Mode Model gives you the clarity, tools, and confidence to create lasting change.

HR doesn’t have to stay stuck in the old compliance-and-paperwork trap. The future is here — and it’s far more powerful, respected, and impactful than you’ve been told.

Ready to free your leaders to do what they do best — and finally make HR the revenue force multiplier your organization desperately needs?

Grab your copy today and start the transformation.

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