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Effective Communication

बातें हाथी पाइए , बातें हाथी पाँव
"It is said that you can elephant by your sweet and lovely words. and if you speak bad words, you may get punished by throwing you in feet of elephant."

This book is written for operation team at satellite earth station. This is suitable for Television broadcast up ink as well as telecom uplink station. The problems and causes and the action required by on duty engineer and technicians. This is to pinpoint problem resolve it and communicate to client politely.
A call to operations manager by clients creates a big problem on Engineer and their team on duty. He starts yelling on them for duration of outage of the service. He may start saying why outage duration was high. It means you do not know how to check and restore the service. Such remarks bring down moral of the operations staff.
You may have come across some client who is adamant and rude to your tech. In such cases engineer must take step to satisfy the client. In worst case clients are escalating to higher up such as VP or Director on the staff behavior and their dissatisfaction. The higher ups try to satisfy client, and in such scenarios, they promise to fire the tech on duty who miss behave the client.
To avoid such things, this book is written to take steps in case of problem as listed in different cases to rectify and restore the service. Since broadcast is one way service so monitoring is best tool keep eye on services.
Unlike telecom uplink where the response is not given from other side causes buzz in the system. This attracts operation team to check on problem.
In this book I have written process step by step, how to proceed check and fix the problem and minimize outage duration to TV service(s).
Hope Technical staff working in MCR operation will find a handy tool and love this book.

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